FAQ
Shipping & Delivery
How long does it take to process my order?
Orders are typically processed within 2-3 business days before they ship.
How long will shipping take?
Standard shipping takes 3-7 business days after your order ships. You'll get a tracking number by email once it's on its way.
Do you offer free shipping?
Yes! Orders over $50 qualify for free standard shipping.
Do you ship internationally?
Right now we only ship within the United States, but we hope to expand in the future.
My tracking says delivered, but I don't have my package. What do I do?
Please contact us at store.wellnessnest@gmail.com within 5 days of the delivery date so we can help investigate with the carrier.
Products
Are your products safe to take daily?
Our supplements are formulated for regular use as part of a daily wellness routine. As always, we recommend checking with your doctor before starting any new supplement, especially if you're pregnant, nursing, or taking medication.
Do your products contain allergens?
Please check individual product pages for full ingredient lists. If you have specific allergies or sensitivities, we recommend reviewing the label carefully before purchasing.
How should I store my supplements?
Store in a cool, dry place away from direct sunlight, and keep out of reach of children.
Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards through our secure checkout.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, contact us as soon as possible at [support email] and we'll do our best to accommodate changes.
Do I need to create an account to order?
No — you're welcome to check out as a guest, or create an account to track orders and save your details for next time.
Returns & Refunds
What's your return policy?
We accept returns on unopened, unused products within 30 days of delivery. For health and safety reasons, we're unable to accept returns on opened supplements.
How do I request a refund?
Email us at store.wellnessnest@gmail.com with your order number, and we'll walk you through the next steps.
How long does a refund take to process?
Once your return is received and inspected, refunds are typically processed within 5-7 business days.